If you’re seeing a green screen with the date and time, this likely means that you don’t have anything scheduled to play on this channel currently, or that the hub has not yet downloaded its schedule and content.
Follow these quick steps to resolve this issue:
Confirm that the date and time you see on screen is correct. If this is wrong, correcting the date and time could be all that is required to fix this issue. The Spectrio Engage system may be trying to play a schedule for a day in the past, or in the future, and it does not know what is scheduled right that moment. A wrong date and time could also indicate that the computer has lost its internet connection, meaning it could not update the schedule. If you need assistance in correcting those issues, you may always contact the Support team (link) for remote help.
If the date and time is correct, login to the portal and check the Calendar. The most common cause of the green date and time screen is simply not having a show scheduled to play. Navigate to the Calendar page, select this display channel and make sure a show is scheduled. If you see nothing but an exclamation point icon, then you will just need to schedule a show to that channel. Once you update the Calendar with your show, the player will download the media files, and begin to display your content.
If everything is working properly, the time and date are correct, the Calendar shows no issues, and the hub is green (where do I find that? Could elaborate or link), then there may be a problem for our Support team to investigate and resolve for you. Please contact them at dsxsupport@spectrio.com or 800-584-4653 x6504, and our team can open a ticket to troubleshoot.