This most often occurs when the Voice player loses connection with the Spectrio Engage server. If you’re hearing old media, login to the portal and check to see if the hub is green. If it is not, that probably means it hasn’t updated in a while and that may be why it is playing the wrong media. Our next step will be to work together to troubleshoot the internet connection. Please contact Support at email@example.com or 800-584-4653 x6504 and our team can open a ticket to troubleshoot.
This could also occur when something was scheduled with the intention of having an expiration date, but was not scheduled to expire correctly. You can check the Calendar to confirm today’s schedule, as well as the currently playing show, listed in My Shows, to see if the media file(s) that should not be playing is/are still in that show.
This could also happen if the date is incorrect on the player. The date and time can be thrown off when the computer has problems, for example in a power outage. If you have a show that was scheduled to expire on the 31st, and today is the 1st, but the show is still playing, it could be that there was a power outage a couple of days ago, and the PC may still think it’s the 30th.
If you’ve checked everything in the portal and all looks well, please contact our Support team to investigate if your player. Please contact Support at firstname.lastname@example.org or 800-584-4653 x6504 and our team can open a ticket to troubleshoot.