My media system is showing a black screen with an orange bar at the top. Restart the media system by unplugging the power cable, waiting 15 seconds, and then plugging in the power cable again. If the black screen with the orange bar comes up again, please contact Spectrio Support at 800.584.4653. Related articles My media system is showing a red "Difficulty Accessing Network" message. EngageDSX Quick Start Guide - Hardware Installation & Setup Networking Requirements for the LYNX media system Spectrio Content Management System - Navigation Overview An image or video is frozen on my TV screen.