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Digital Signage
CommandCenterHD
Troubleshooting
General Troubleshooting

Articles in this section

CommandCenterHD (CCHD) Removing TLS 1.0 and TLS 1.1
Why is my weather showing ‘n/a’?
My display is black; however, my media player is currently powered on.
The content on my video wall screens is not lining up.
I do not have an ID or Zone associated with my CommandCenterHD (CCHD) account and I am being prompted to enter it in the MediaBridge setup screens, what should I do?
I uploaded a video in MediaHD, but the video does not show up in CampaignsHD. Why?
Why can’t I connect to my media player with my web browser?
Why is my Soft Player deleting the software after it reboots?

The content on my video wall screens is not lining up.

Try adjusting the zoom parameters of the displays in question. Please contact local IT or your hardware/network vendor.

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My display is black; however, my media player is currently powered on.
I uploaded a video in MediaHD, but the video does not show up in CampaignsHD. Why?
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Why is my weather showing ‘n/a’?
I do not have an ID or Zone associated with my CommandCenterHD (CCHD) account and I am being prompted to enter it in the MediaBridge setup screens, what should I do?

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