Troubleshooting – Windows Devices
Disabling the Enhanced Write Filter
Why is my Soft Player deleting the software after it reboots?
If you are seeing any issues with your PC player deleting the software after a reboot, please follow the below instructions for disabling the Enhanced Write Filter:
- Open a command prompt as an administrator (start, type cmd, right-click “cmd.exe” that comes up, Run as Administrator)
- Then run: ewfmgr C: -commitanddisable
- Re-install the PC Player
If you have completed the steps and verified all of the information above and are still experiencing problems, please reach out to the Spectrio Support Team to assist in troubleshooting and determining the root cause of the issue.
Please email firstname.lastname@example.org or call 800-584-4653.