Why is my media player not responding/locked up? The first attempt to power cycle the device (turn off for 8 seconds and then on again). Related articles My display is black; however, my media player is currently powered on. The content on my video wall screens is not lining up. Why can’t I connect to my media player with my web browser? I uploaded a video in MediaHD, but the video does not show up in CampaignsHD. Why? Why is my Soft Player deleting the software after it reboots?