The display screen is stuck on loading or initializing. Hard reset the player by unplugging the player for 30 seconds. If the player will not boot up completely, please call 800-584-4653 x6504 Related articles How do I Factory Reset a P Series device? Samsung SSSP 3.0 Configuration Old content is playing on my screen. SpectrioOne Media Player Quick Start Guide My screen is showing a System UI Error Message.