The player is reading software update or error 2. This means that the player needs to be replaced. Please call Support for player replacement Please contact Support at firstname.lastname@example.org or 800-584-4653 x6504 Related articles The player is offline. Adding and Removing Residents in Spectrio SHARE My screen says “no signal.” What do I do? My hub is red and says “needs immediate attention.” How do I fix this? Old content is playing on my screen.