This red flag indicates that the PC or kiosk isn’t communicating with our server. There are a few different reasons why the hub could be red, many of which can result in our support team not being able to connect to the device remotely to assist in troubleshooting.
Please review this document here for help identifying and resolving any issue that could cause your hub to turn red. As always, please reach out to our Support team to report the outage and for any questions you have regarding the troubleshooting steps.
Contact Support at firstname.lastname@example.org or 800-584-4653 x6504