Creating Your Initial Messaging

If you don't already have a script pre-written, the Spectrio team will assist you with creating your initial messaging for your On-Hold Marketing. 

Please ensure you complete this form and add all the topics and details you'd like the writer to include in your script. You will have final approval on all scripting before it is produced by our professional studio. 

You can find our fully-licensed music selections here, and our voice talent selections here. 

Once your audio is completed, it will be delivered to you based on the hardware or options you have selected during the initial setup. 

Updating Content

If you need to make any changes to your content, please contact your Spectrio Client Care Specialist, or call our support team at 800.584.4653.

If you manage your content using our online portal, please see this article regarding how to log in. 

This video explains how to navigate within the online portal. 

Adding, Removing, and Scheduling Messages

You can see what is currently scheduled and playing under current messaging. You will also see the name of the list where those messages are found. 

Find that folder by clicking Messaging on the left.

Click the folder to find the list of scheduled messages. 

To remove a message, click the red stop button.

To add a new message, click the green plus button and select the start and end date. If you do not select an end date, the message will play until you sign back in and manually remove it.