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Troubleshooting

  • My touch screen is black.
  • My media system is showing a black screen with a blue bar at the top.
  • My media system is showing a black screen with an orange bar at the top.
  • My media system is showing a red "Difficulty Accessing Network" message.
  • My TV says "No Signal" when I turn it on.
  • An image or video is frozen on my TV screen.
  • My TV is showing old or out of date content.
  • My TV is showing a "Content Loading" screen.
  • My media system is showing an error.
  • My access point does not turn on when I plug in the Ethernet cable.
  • Nothing is displayed on my screen when I plug in my media system.
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