MediaBridge - Network Configuration
What Network Changes are Required?
Our platform consists of two elements: a cloud-based application server called CommandCenterHD, and an edge-based content caching distribution appliance called the MediaBridge.
In most cases, the MediaBridge makes outbound communications over TCP/IP port 443 to the application server. From there it is able to regularly download your digital signage content schedules and network health reports.
Outbound TCP/IP port 26 is an encrypted maintenance port that allows us to effectively support our customers, as well as deliver high-end functionality- like content triggers.
Whitelisting - Server Range IP Address
Due to the ever-changing needs of our customers and to provide the best experience possible it is highly recommended that customers that wish to whitelist take advantage of DNS whitelisting by adding a layer 3 rule to allow-list.channelshd.com. This will prevent any interruption of service as new IP addresses are added as needed.
If you wish to whitelist by IP address the current list will always be available at: https://www.nslookup.io/dns-records/allow-list.iwstorage.com
Choose the Network Topology Based on Your Media Player Type:
Reach out to your Account Manager for more details at 800-584-4653 or at firstname.lastname@example.org.