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  1. Spectrio
  2. Digital Signage
  3. EngageDSX
  4. Troubleshooting

Troubleshooting

  • My hub is red and says “needs immediate attention.” How do I fix this?
  • How do I know that everything is working correctly?
  • My screen says “no signal.” What do I do?
  • Old content is playing on my screen.
  • I’m seeing a “No channel assigned to this display” on my screen.
  • My screen is displaying a green clock. How do I get my content on the screen?
  • I’m seeing the Windows Desktop. How do I get my show to play again?
  • My project isn’t running. I’m just seeing apps and shortcuts. What do I do to get it running again?
  • My kiosk is displaying the wrong project or an old project.
  • Old messages are playing on the phone system.
  • There’s no music playing.
  • The display screen is stuck on loading or initializing.
  • The time is wrong on the player.
  • The player is displaying scheduling error.
  • The Playlist is expired.
  • The player is reading software update or error 2.
  • The player is offline.
  • The Disc Drive is stuck
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